We want you to be fully satisfied with your purchase from Al Andalus Store.
1. Eligibility for Refunds
Refunds are accepted only for defective or incorrect products received. Requests must be made within 7 days from the date of delivery or pickup.
2. Process
To request a refund, please contact us at alandalus.store@yandex.ru with your order number, a brief description of the issue, and photos (if applicable).
3. Conditions
Returned items must be unused and in their original packaging.
Shipping costs are non-refundable unless the item is proven defective.
4. Exchanges
If you wish to exchange an item, please contact our team to check availability.
5. Contact
Email: alandalus.store@yandex.ru
WhatsApp: +7 915 356-60-02